1. Do you have your own factory?
Yes, we operate our own production facilities with advanced equipment and strict quality control systems. This allows us to ensure stable product quality, timely delivery, and flexibility for OEM/ODM customization.
2. Do you offer wholesale pricing?
Yes, we provide competitive wholesale pricing based on order quantity. Please contact our sales team with your requirements for a detailed quotation.
3. What is your Minimum Order Quantity (MOQ)?
The MOQ varies depending on the product. For most items, our MOQ starts from 1000 units. Larger orders may qualify for additional discounts.
4. Can you provide product customization or OEM/ODM service?
Absolutely. We offer logo printing, custom packaging, and product design services according to your brand needs. Please share your specifications for a tailored quote.
5. What are your payment terms?
We usually accept T/T, L/C, or PayPal for small orders. For bulk or long-term cooperation, flexible payment terms can be discussed.
6. How long is your lead time for bulk orders?
Production time generally takes 15–30 days depending on order quantity and customization requirements. We will confirm an exact schedule after receiving your order details.
7. Do you provide samples before placing a bulk order?
Yes, sample orders are welcome for quality evaluation. Sample costs are usually refundable after a confirmed bulk purchase.
8. How do you ensure product quality?
We conduct strict quality control throughout the production process — including raw material inspection, in-line quality checks, and final product testing before shipment.
9. What shipping options do you offer?
We can ship by air, sea, or express courier (DHL, FedEx, UPS, etc.) depending on your urgency and budget. We can also work with your designated freight forwarder if preferred.
10. Can you handle export documentation and customs clearance?
Yes, we provide all necessary export documents (commercial invoice, packing list, CO, BL, etc.) and can assist with customs procedures as needed.